QuickBooks is a robust accounting application that comes with various built-in advanced features. It helps users to work on the same QuickBooks company file from different workstations, which is known as multi-user mode. While switching QuickBooks to multi-user mode, users sometimes encounter QuickBooks error H505. It appears with an error message on the screen that says, “This company file is on another computer, and QuickBooks needs help connecting.” Read the advisory blog until the end to know what factors prompt error H505 in QuickBooks and how to fix it.

If you are troubled because of QuickBooks error H505, reach out to the QuickBooks support team for effective assistance by calling us on our toll-free number 1.855.738.2784

Causes behind the occurrence of QuickBooks error code H505

Here are some main reasons behind the error:

  1. Presence of damaged and corrupted company files in the QuickBooks folder.
  2. Wrong hosting configuration on the server computer and workstation.
  3. QuickBooks files are missing from the directory or workstation.
  4. Firewall is restricting QuickBooks from accessing company files.

You may read also : How to fix QuickBooks Connection Has Been Lost

Solutions to Eradicate QuickBooks multi-user error H505

Solution 1. Change Hosting on the server computer and workstation

  1. Open QuickBooks on the workstation where you get error H505.
  2. Select the File menu, then Utilities, and find the Stop Hosting Multi-User Access option. If you can’t
  3. find this option on the workstation, go to another one. This one is not causing any issue.
  4. On the next workstation, open QuickBooks and select the File menu.
  5. Choose Utilities and select the Stop Hosting Multi-User Access option.
  6. Check all your workstations and turn off Host Multi-User Access.
  7. Now, go to your server computer, open QuickBooks, and choose the File menu.
  8. Click Utilities and then the Host Multi-User Access option.

Solution 2. Reset firewall settings to resolve this multi-user error

  1. Click the Windows Start icon, type ‘Windows Firewall’ in the search box, and open Firewall.
  2. Select Advanced Settings, right-click Inbound Rules (later Outbound Rules), and click New Rule.
  3. Select Port, then Next, and select TCP.
  4. Under the Specific local ports field, enter the specific ports for your QuickBooks year version and click Next.
  5. Choose Allow the Connection, and then Next.
  6. Check to make sure all profiles are marked, then click Next, and create a new rule with the name ‘QBPorts (year).
  7. Lastly, click Finish and repeat the same steps to create outbound rules.

Solution 3. Create a new folder or the company files

  1. Move to the computer that is hosting the company file and open the QuickBooks folder.
  2. On your desktop, create a new folder and paste your company files into it.
  3. Right-click the folder you created and choose Properties.
  4. Select the Share tab and then Advanced sharing.
  5. Select the Share This Folder checkbox and click Permissions.
  6. Mark the Full Control checkbox to everyone, click Apply, and then OK.

We are full of hope that the resolutions discussed in the blog will help you fix QuickBooks error H505. If the error continues and you are still facing any difficulty, connect with the QuickBooks support team for assistance via 1.855.738.2784.

Recommended to read: How to resolve QuickBooks Error 15271

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