ISO 9001 Certification in Dubai No environment can be 100% secure. Problems (which can be broadly described as “occurrences” or “deviations”) will happen, but not all problems need to be treated the same way, and this can have a significant impact on the effort, and costs, of Quality Management. This article will present three concepts used by ISO 9001 in Dubai, the leading standard for Quality Management System (QMS), that can help organizations handle security occurrences more efficiently: security events, security incidents, and non-compliances. Definitions of event, incident, and non-compliance, and how to differentiate among them


For ISO 9001, which defines the vocabulary for ISO Quality Management System, uses the following concepts:

Information security event: any occurrence related to assets or the environment indicating a possible compromise of policies or failure of controls, or an unmapped situation that can impact security.

Information security incident: one or more information security events that compromise business operations and information security.

Information security non-compliance: any situation where a requirement is not being fulfilled.


To differentiate among these concepts, note that:

ISO 9001 Services in Dubai Quality Management event refers to something that can affect risk levels, without necessarily impacting the business or information. For example, a suspicious person walking near a protected area represents a momentary increase in risk, but does not affect business results or compromise information; (QMS) incident refers to something that negatively affected the business or information which should be protected. Examples include a loss of information or an operations delay due to information system malfunction;

non-compliance refers to something you should be doing, but are not. For example, backup copies are not being generated as defined in the Backup Policy. It is important to note that events and incidents also may fall under non-compliance at the same time. For example, in the previous example of a security event, let’s imagine that surveillance cameras covering the area are installed as a security measure. If the suspicious person was identified by an employee report instead of the cameras’ operator (e.g., because he was not paying attention), then this is a non-compliance regarding the cameras’ operation, even if there is no negative impact on the business or its information. In the example of the security incident, if the cause was a change not being performed according to the Change Control Policy, then this is also a non-compliance together with the incident.


Treating events, incidents, and non-compliances

ISO 9001 consultant in Dubai The different concepts of events, incidents, and non-compliances also mean that treating them must be done in different ways to prevent wasted resources, or the use of insufficient measures, leading to a recurrence of the unwanted situations. Here is how you can approach them:

Events: these just need to be recorded for future analysis. When performing the analysis (normally during monitoring and measurement of processes), if the quantity of similar occurrences in the period is significant, there may be a need to review the risk assessment, policies, or procedures. For more information, please read How to perform monitoring and measurement in ISO 9001 in Saudi Arabia.


Incidents: because they affect the business or its information, incidents require immediate action to contain the impact (if an incident is still happening after identification), and to recover normal operational conditions. Like events, they need to be recorded for future analysis during the monitoring and measurement of processes. For detailed information, please read How to handle incidents according to ISO 9001 in Dubai A.16 and Logging and monitoring according to ISO 9001 A.12.4.

Non-compliance: like other management system standards, ISO 9001 Consultancy in Saudi Arabia requires action to control and correct any non-compliance, as well as to handle its consequences. Additionally, an organization has to evaluate the need to eliminate root causes to prevent a recurrence. In cases where actions to eliminate root causes are taken, they must be reviewed for their effectiveness. For more information, see the Practical use of corrective actions for ISO 9001 and ISO 22301.



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