All 15XXX series of errors are related to QuickBooks Desktop or payroll updates, where each specific error code indicates a different issue that triggered the error. One such error from the 15XXX series is error 15102 that restricts you from downloading the payroll and QuickBooks Desktop updates. Once you move forward in this article, you will find some obvious reasons that trigger the error in the application and the ways you can eliminate those issues quickly. Follow the complete article to know more about the error and become an expert in resolving update errors in QuickBooks.

An outdated QuickBooks and payroll can severely impact regular business operations, and if you need immediate help resolving errors and issues in QuickBooks, you can reach QuickBooks support for assistance at 1-855-948-3646.

The Following could be some Possible Reasons for Error 15102 in QuickBooks

One of the most prominent reasons for dealing with issues while updating payroll is having an expired payroll subscription. Ensure your payroll subscription is active and keep your billing info updated in your QuickBooks account to avoid getting in similar situations again. Some more reasons that can result in error 15102 are as follows.

1. You have set QuickBooks to download the updates on a shared drive that your system can't access.
2. You might be trying to install the updates while running QuickBooks in multi-user mode.
3. Using Windows Vista and the lack of admin rights can also be a reason for getting error code 15102 while downloading the updates.

Let's now move forward and learn how to fix the abovementioned issues.

You may also read: QuickBooks Payroll Not Working

Solutions to Eliminate Error Code 15102 in QuickBooks

Solution 1: Check your System's Connectivity with the Network Drive

1. If you have enabled the Shared Drive in QuickBooks, press the F2 key and go to the Product Information window.
2. Take a note of the mapped drive path and click the Help tab in QuickBooks.
3. Go to the Options tab and match the path with what you have in the Download Location section.
4. If the paths do not match, change Shared Drive status to No and save the settings.

Solution 2: Disable Multi-User Access on the System you are Trying to Update QuickBooks on

1. Run QuickBooks and click the File tab.
2. Go to the Utilities drop-down menu and if you see the Stop Hosting Multi-User Access option, click it and disable Multi-User Hosting.
3. If you see the Host Multi-User Access option under the Utilities drop-down, do not click anything and update QuickBooks and payroll.

If the error continues to bother you, this might be because you are not running QuickBooks as an administrator, or you are using it on Windows Vista, which QuickBooks and Microsoft do not support. Instead, move to a supported Windows version, right-click the QuickBooks icon, and select Run as Administrator. Enter the admin account's login credentials and retry to download the updates when prompted. For more help rectifying QuickBooks Error 15102, you can always reach QuickBooks Desktop support at QuickBooks Desktop customer support number 1-855-948-3646.