If you are going to take GCP-GC-IMP Genesys Cloud Certified Professional - Implementation exam for your GCP-GC certification, you can choose Passcert new GCP-GC-IMP Exam Dumps for your best preparation. In this GCP-GC-IMP exam dumps we have compiled real Genesys Cloud Certified Professional - Implementation exam questions with their answers so that you can prepare and pass Genesys GCP-GC exam in your first attempt.Make sure that you are using all of our GCP-GC-IMP Exam Dumps various times so you can ensure your success when attempting Genesys GCP-GC-IMP exam.
Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam
The Genesys Cloud Certified Professional - Implementation exam provides an overview of the Genesys Cloud environment and describes the components that need to be configured when creating a new contact center. This exam also introduces the terminology used in Genesys Cloud as it relates to commonly used terms used in Contact Centers.
Genesys Cloud Certified Professional - Implementation exam is intended for System Administrators and Technical Operators to help them through the process of configuring the required components when deploying a new Genesys Cloud environment. After completing this exam, you should be able to perform actions such as adding and updating users, assigning user roles, and configuring telephony parameters for the contact center and users.
Note: The Genesys Cloud Certified Professional (GCP-GC) certification is obtained by completing the following three exams (Contact Center Admin, Implementation, and Reporting & Analytics). The prerequisite for GCP-GC is the Genesys Cloud Certified Associate (GCA-GC) certification.
GCP-GC-IMP Exam Objectives
Overview of Genesys Cloud Platform
Overview of Genesys Cloud Contact Center
Identify the various levels of licensing for Genesys Cloud
Introduction to Genesys Cloud Collaborate
Genesys Cloud Overview
Accessing Genesys Cloud
Configurations of Genesys Cloud Collaborate
Overview of Configurations
Location and Site Configuration
Adding people to the Organization
Features and Configurations of Genesys Cloud Communicate
Features of Genesys Cloud Communicate
Genesys Cloud Telephony Overview
Describe Genesys Cloud Voice
Features of Edge
Trunks in Genesys Cloud
Share Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Sample Questions
Which button would you click to mute yourself when on a call?
E.Phone with down arrow
Answer : A
Which of the following statements are true? (Choose two.)
A.You can view both protocol and media capture logs.
B.You cannot view either type of log file.
C.You can view protocol capture logs but not media capture logs.
D.Media capture logs can be read only with the support of customer care.
Answer : A, D
Which statement is true regarding chat rooms in Genesys Cloud?
A.Notifications can be turned off per room.
B.There is a maximum of 50 users to a room.
C.You must have the room_user permission to use rooms.
D.Administrators assign people to rooms.
Answer : A
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A.Reset the user's password.
B.Rename the user account.
C.Set the user to Inactive for 30 days, then delete the user account.
D.Create a role for former users and add the user to that role.
Answer : A
How do you represent your organization when you contact the Genesys Cloud support team?
Answer : D