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Which is the cause, or potential cause, of one or more incidents?
A. A known error
B. A problem
C. A change
D. An event
Answer: B

Which is a financially valuable component that can contribute to the delivery of a service?
A. Service offering
B. Sponsor
C. Configuration item
D. IT asset
Answer: D

What is included in the purpose of the IT asset management' practice?
A. Making new and changed assets available for use
B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
C. Providing information on how assets are configured and the relationships between them
D. Moving assets to live or other environments for testing or staging
Answer: B

Which component is focused on the activities need ed by an organization to help it co-create value?
A. Practices
B. Continual improvement
C. Service value chain
D. Guiding principles
Answer: C

Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Deliver and support
C. Engage
D. Obtain/build
Answer: B


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